Testimonials

What our customers are saying

Joan Hampaul

★★★★★
5 5 1
The time finally arrived when we had to replace our original 63-year-old forced air furnace. So many options, poor reviews of products and equally poor reviews on service, we were faced with some tough decisions to make. We did our research and identified 2 furnace manufactures that would meet our needs based on reliability and function. We knew that the top priority for us was not just the quality of the furnace, heat exchanger and components, but the long-term commitment to the service of the product from both the manufacture and the service provider. We received 4 quotes for two quality products; Even before reviewing all the quotes, I knew that JPS was going to be the one to install our new furnace. The quotes were all reasonable, suppliers professional, but it was the commitment to service that James offered that sold us. James was very thorough explaining our furnace options, the pros and cons of each and then the service package, there was no hard sell just options and facts. Once the decision was made, the JPS crew of Chad, Aaron, Blake and Jin arrived on time, were professional, polite and very efficient. They had to make modifications to retrofit to our existing vintage system, and despite the limitations of the existing ductwork, the furnace works great. Thanks Chad and James for the follow-up. See you next year same time.

Paulo and Meghan Veronese

★★★★★
5 5 1
Our experience with JPS was second to none. James and his entire staff were knowledgeable, courteous, and took the time to explain our various options. They did not pressure us into a sale. We appreciated their fixed pricing model. We have recommended JPS to others, and will continue to do so in the future.

Fiona Ferguson

★★★★★
5 5 1
JPS did a great job replacing both our furnaces. They showed up on time and completed the work when they said they would. The workmanship was high quality and they followed up afterwards to make sure that we were completely satisfied. I would highly recommend them.

Jennifer Mutheardy

★★★★★
5 5 1
I say this with utmost sincerity: I thought I knew what great customer service was, but then we experienced service with JPS. We were shopping around for air conditioning services and decided to go with JPS because they offered the best value, and because we knew from our first meeting that we would be taken care of by going with them. We weren't wrong: our installation appointment was booked and completed in a timely manner, the installation itself was neat, tidy and well done; we were paranoid about potential damage to our finished basement but our worries turned out to be unfounded; our installation technician was knowledgeable, precise and thorough in explaining everything we needed to know. James really does make you feel like a valued customer, everyone knows what they're doing and any concerns we had were followed up with and addressed in a timely manner. They took care of everything, even registering our unit with the manufacturer for the warranty. We couldn't have had a better experience, in fact, I really wish more companies treated their customers the way JPS treated us. They've certainly set a new standard for us and we'll certainly be recommending them to everyone we know!

Larry Michalchuk

★★★★★
5 5 1
Furnace installation was performed in a professional manner. Trades people were friendly, knowledgable and careful and clean within the work area. No complaints whatsoever.

Scott Yester

★★★★★
5 5 1
I had JPS install a ductless air conditioning unit in my condo that has high, west facing windows. They recommended a unit that was powerful enough to cool my whole condo but small enough to be discreet, quiet and energy efficient. I was happy with their service from start to finish and would certainly recommend them again.

Tyler Stordahl

★★★★★
5 5 1
Top notch service from JPS home heating, I would recommend them to anyone looking to have a replacement of there furnace and air conditioner. On budget and on time, with no surprises. An absolute pleasure to deal with all the staff.

Andre Roberge

★★★★★
5 5 1
Great job, so very happy to have chosen JPS Home Heating. Quality product and A1 installation, clean up and staff. We highly recommend.

Kevin Cullen

★★★★★
5 5 1
After getting a few other quotes (advised to do so by James, the owner of JPS) for an A/C install, we decided that their quote was the best for us, especially given the warranty and after sales service plan that was included. The two installers were very professional and cleaned up as they went. The system is working great, and overall, we are delighted that we chose to go with JPS.

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