Google Rating

4.8

Based on 4025 reviews

JPS Furnace & Air Conditioning

4.8

Steve Nomura

Our tech, Attila, was excellent, as we consistently experience with all of the JPS team members. We always appreciate the level of service, each and every time. We highly recommend JPS.

Natasha Dale

I just had my furnace thoroughly serviced by Mathew, included all my vents cleaned. He seemed knowledgeable and answered all my questions. A couple days later I had my humidifier replace (sorry can’t remember his name), he brought a trainee with him. They did a great job and it feel so much better that everything is good as new. Thank again for the great work!

Jim Artindale

I can not give JPS Furnace a high enough rating. Their service was truly exemplary. I was having constant issues with our heating system that was less than 3 years old. I was frustrated with the company that originally installed the system. I decided to sign up for the annual service program provided by JPS Furnace. They scheduled an appointment quickly and when they identified issues I did not have to wait weeks until they provided follow-up to fix the issues. They stood by their service and did not charge for unnecessary service. I have already recommended them, including to my daughter.

Hamid Majid

Josh Tizon did a very efficient, professional and comprehensive job on the tun-up of the furnace and well as cleaning all the vents. Josh is a very pleasant person and I command his performance at my house.Hamid

Terry Smith

Appreciated the excellent response from JPS to resolve a furnace problem on the weekend. Devon quickly diagnosed the issue returned the furnace to working condition. He also checked the furnace and hot water heater and offered very good advice. Thanks

Nina Nomura

Every time we deal with JPS they always get the job done! And done right. Professional and care about the clients needs and never skip steps. They have exceptional service team!!!! ! We will always recommend JPS to friend’s & family. Thanks for always helping us out!

Fay Geier

Fast service and honest, ethical care. Josh, the tech took a look and was honest in his assessment which was greatly appreciated! Would definitely recommend!

Colin Shott

What a great experience. It's never good when your furnace dies, but JPS were outstanding from start to finish. We had a new furnace installed within 24 hours of first calling the office. Great service, prompt replies and overall an outstanding job by all involved. From first phone call, to the techs visit, to arranging the installation, to the actual installation, every group was exceptional.It's never good to need a furnace, but when you do, I highly recommend this Company.

Deidre Furgala-Mills

Our technician Humayoon Rasheed, was prompt, efficient & fully disclosed necessary repairs / costs to our furnace on an emergency call over the weekend. Parts were ordered & repairs done the following Monday. We were very grateful for his kind assistance.

Lizabeth Leuschner

He really helped moving things that he should not have had to do .Efficient and great work .!

Martin Kleiman

Josh was very knowledgeable and professional.

Kai

Alicia Couto

Best in the Business! We have used JPS for our furnace, air conditioning, and now our hot water tank. They are consistent and very professional, and always make sure the job is done right! Big shout out to the entire team from sales, to install-Raj, John, and Callum all did an incredible job! We are grateful for their hard-work and dedication! Would highly recommend JPS!

Randy Morrison

JPS furnace and Air Conditioning has done a excellent job. Every one is very knowledgeable and pleasant and did a excellent job getting me a proper air conditioner and humidifier and doing a excellent job installing them. Do a excellent job preparing for the job and cleaning up afterwards

Liza Carroll

Very professional and explained everything thoroughly.

Adelia Woodbury

First, I would like to mention their hold music is fantastic and made my day! Everyone I spoke with at JPS was wonderful. They were very helpful and kind.

Kristin P

I was very happy with JPS and Sang Lee - the technician who cleaned my furnace and ducts. He was thorough, professional, and explained everything well. I will use JPS again for any future furnace care.

Leslie Wybert

Excellent service! I had an air conditioning unit installed. There was great communication from the first sales call to final purchase and installation. Installers showed up bright and early, as promised and were super clean and efficient. The unit itself is extremely quiet! I am very happy with the service I received and wouldn’t hesitate to recommend JPS Furnace & Air Conditioning.

watchutube2506

Jonathon Smith

Great service and professionalism! Their service tech Tawanda was great to deal with and extremely helpful with not only my garage heater repair but explaining to me what was wrong with it. I would recommend JPS Furnace and Air Conditioning for all your home heating and cooling needs.

David Carlson

Raj Bhatia was very helpful, knowledgeable, personable and more. Raj provided detailed explanations of HVAC functioning in our home and the solutions provided by JPS.

Andre Lau

The JPS tech, Pavlo, were knowledgeable, polite, and very professional. Couldn’t ask for a better team.

Brij Sabharwal

Gurpreet was very attentive and professional in the performance of furnace health . Very pleasant and shared tips as well

Alyssa Keyes

donald fraser

The service was exceptional from the the lady answering the phone to the Service man. Reid arrived quickly to our home the same day i might add.He was very professional and pleasant at the same time.Reid provided a complete inspection of my furnace and provided information to me on the furnace.He also fixed my Google nest so it would operate correctly in very short notice.This man knows and provides outstanding service when it comes to furnaces and google devices. As a customer I felt that he cared and would ensure we were totally satisfied with his work.I must say I called numerous furnace companies to get my google nest fixed and all others I called had no idea when it came to fixing my google nest issue, and couple said they do not do work on google thermostats.Thanks To JPS Furnace and their People.I will always call them if I need maintenance or any work done!My second service Dec1/25Gurpreet Gill was my service person to do maintenance on my furnace and hot water tankHe was exceptional keeping me informed on progress of my furnace and my hot water tank I must say this man was very professional and very personable.A Great service personThanks to JPS furnace and air conditioningagain!Don Fraser

Soozey Simp

Pavlo and his partner were very good. Super respectful of our home. He let us know exactly what they would be doing. We appreciated they were able to clean the dryer vent.

Jo A

Ray was fantastic

Michael Tan

I couldn’t be happier with the service I received. Curtis, the furnace technician was absolutely awesome — friendly, easy to talk to, and very professional. He not only did everything I asked but went above and beyond to make sure everything was working perfectly. He took the time to explain what he was doing and answered all my questions without rushing. It’s rare to find someone who combines great skill with genuine customer care. Highly recommended to anyone looking for reliable, top-quality furnace service!

Arnoldo Rincon

Valeriia Tkachenko

Jules Emmanuel Azura

We were very satisfied with Josh

Sarah

Not sure about your air conditioning/ heating skills, but overall attitude I can comment on. When you're following a car in a playground zone coming down a hill just be aware that the maximum speed is 30. Tailgating all the way down in icy conditions is just plain stupid. Also when someone is pulling over to park in bad conditions slowing down to stare at them is rude. Hope this helps as a reminder that you represent your business at all times when you have your logo on your truck.

Danielle Sjoberg

JPS was amazing from start to finish! My initial call for help with a broken furnace the receptionist showed so much empathy and understanding! She found a way to work with my hours so I didn’t need to miss work!Then Humayoon showed up and was also amazing, quick to show me the issues and very transparent in cost to fix!He showed extra effort in trying to get a needed part for me to have heat restored as soon as possible and when he came back to fix it (2 days later and again worked around my later schedule ) he worked very late to ensure everything was taken care of!So polite! Very clean and professional! I couldn’t speak more highlyOf my experience end to end!! Thank you!

Bijal Patel

Devin and Brandon are excellent and deserve 5 * rating for HVAC and hydronic needs respectively. They are both easy to communicate with and address any questions or concerns putting the customer at ease. I would welcome either for future repairs and maintenance work.I have a monthly subscription with JPS which for the most part has been a good experience but it is difficult to know if you are covered for all potential issues and services as water heaters and furnaces are addressed by different departments requiring me to upgrade my monthly instalments..

s b

Very professional , knowledgable and courteousWill use JPS again in future

D Chang

Checked and addressed my questions and concerns.

Lorne Black

Kulwant was wonderful. He sent quick message he was on his way.. when he arrived he put on foot covering before proceeding to basement to do maintenance check on AC.Once done he explained that everything was in order walked me thru some of the checks and cleanings he had done. In addition he answered a few of my questions, put in a new humidifier filter and took away the old one for me. Great job by Kulwant happy to have him return anytime

Shauna Jayne Bellerose

Great service!

Dave Poetker

Shane Bolen

After an initial hiccup with JPS, they went above and beyond to rectify outstanding issues, taking responsibility and ownership. Not always common in today’s world. Any company who can admit a misstep and make everything right, is worth hiring. Give these guys a call

Teresa Byrne

Great service, used shoe covers to keep house clean, explained what I needed to know and assisted with items for follow up. As a club member it is so far proving to be a good deal knowing I can rely on them for service without a lot of extra fees.

Allan Waddell

The guys came on time and cleaned up as they left.They spent some time walking me through how the thermostat worked.

Graeme Hudson

Gurpreet was the tech., who serviced our furnace and cleaned our heating ducts. A very pleasant person who was very thorough, and helpful, I will certainly use JPS., again for future service call outs! You pay a little more for them, but it’s worth it for the peace of mind!

Richard Compton

Irene Osteneck

Great service and great workmanship

Amanda Wu

Always great service, highly recommend for everything!

D Carmona

Josh Tizon, friendly guy and did a thorough furnace service maintenance check up.

Rushell Galanta-Ordinante

Nick Beingessner

Adding on to my earlier review. We had the furnace ducts cleaned, the AC ans furnace inspected. Kulwant, the technician, was excellent, and just like all JPS staff friendly and efficient. 2025 went as well as last year.Another great experience duct cleaning and furnace inspection 2024, Simon was pleasant and thorough. I would recommend JPS for any and all HVAC work.

Nathan Wall

Ray did a great job this morning tuning up my furnace. He arrived on time and was very attentive to what my 2 year old furnace was doing. He was very informative and explained everything in detail to helped me understand what my furnace was doing and how we could bring it from just functioning to performing. Very much appreciated. I’d suggest JPS maintenance team to anyone even if they had their furnace installed by another company!Thanks JPS

Teodoro Fuentes

Great service! Thank you for your help

Debbie Patton

Pavlo did the Duct cleaning today on the 3 level home. He was polite, and very efficient. He warned us about the noise and offered us ear plugs( it wasn't noisy) and was done in less than 3 hours. The two cats weren't bothered at all with the cleaning. He showed us tons of pictures and explained the whole process. Jps did the furnace inspection a few months ago. I highly recommend thus company!!!Just an update Nov. 24. We booked an appointment to find out why the furnace filter was stuck, they inspected the furnace as well. There was a crack the heat exchange, they showed pictures, tracked down the part, had an estimate in writing within 30 minutes on a Friday night. Sunday someone came back gave an estimate in writing on a new furnace[ house is 40 yrs old) . Its being installed Wednesday, really good price. No fuss, no upselling, very professional and courteous. And the song they play while you are on hold is hilarious!! Exceptional!

Jim Plathan

The service provided by Mathew at JPS was very good. Mathew was clear and concise on everything we discussed and was very courteous.We also had Tawanda and co-worker come and replace our humidifier. They were also very professional and very courteous. I would happily call JPS for future service of our heating and cooling systems.

Tom L

Kuwant worked on both furnaces in my house. I found him to be knowledgeable and efficient.

Imran Junaid

On time, professional and reasonable

Terry Pocza

Efficient, polite and good explanation

Terence Houston

Kody from JPS was fantastic. I highly recommend JPS!

Tim K

Jay with JPS Furnace was awesome to deal with, was very informative and went above and beyond to answer all my questions.

Mike Lim

Knowledgeable and customer friendly service

Leonard Yamniuk

Did a good job explaining what JPS can do for Us

Berihu Brhane

Experience was good and the guy was very nice and understanding person.

Likun Liao

Juanita Davis

Excellent service

Jared Martell

Kulwant provided great service! He was very quick and willing to explain everything that was going on. Very happy with JPS!

Mason Spielman

Aaron was extremely helpful and knowledgeable

Brad Weed

Great service, was updated throughout the day on what was being done.

Christine McLean

Technician did a great job - thanks!

George Binu

Travis from JPS Furnace was professional, knowledgeable, and took the time to clearly explain the water heater options and provided with quote.

Neil Zelinsky

Great service and professional work. Would recommend JPS looking for any furnace install or repair. Thanks

Lori H

Kulwant was very knowledgeable and professional. He explained the details of the job and worked efficiently to complete it. Going the extra mile to tape up some openings in the ductwork that had come apart. I fully recommend Kulwant and JPS Furnace & AC.

Mark Mireault

Starting with Raj’s visit and quote with the installation from Adam and Josh, I couldn’t be more pleased with the whole processPrompt, professional, thorough and the cleanup was very appreciatedI would highly recommend JPS

Arthur Vergara

Daniel Brewster was prompt, professional, easy to talk with, very informative and at the same time followed Covid health protocols. He answered questions that we have in mind, gave us recommendations and a clear picture of what has to be done. He phoned the main office right away to give us a detailed estimate of the materials/cost of the project which were emailed to us on the spot. Thanks a lot, Daniel. Happy with your service.Addition: Thanks a lot, Jarod and Aegis for replacing / installing the new furnace & hot water tank in our home last Oct 25, 2021 and cleaning up after. The installation was professionally done and passed the city inspection with flying colors. Thanks to Jessica, Jennifer and Kirsten for their assistance as well. Excellent job, JPS Furnace & staff!!!Addition: A shoutout to technician Zak for resolving our furnace issues. He is very efficient, knowledgeable & professional. He answered all technical questions I threw at him. We are happy & satisfied. Thanks a lot, Zak, for your expertise. Same goes to JPS Furnace & Aircon staff for booking an appointment for us right away & for the prompt service.Addition: We appreciate the professional service we got from Charles and Galli in the tune-up they did on our furnace last Nov 26, 2024. We appreciate the expertise, especially to Charles, who was the main technical guy. Charles explained technical issues we need to be aware of in keeping our furnace running efficiently and he emailed (with photos) all the tests/results he made with respect to the tune up. Thanks a lot for the peace of mind regarding our furnace, Charles and the JPS staff!!!Latest addition: We just had our hot water tank and furnace serviced by Raymund Francisco and Pretik (sorry for the wrong spelling) last Tuesday 18Nov2025. . Raymund did a very professional job and even gave me tips on proper maintenance of our humidifier and hot water tank. He also changed our thermostat batteries and showed me how to do it. Raymund is technically knowledgeable and knows his job pretty well. Good job, Gentlemen!!!

Ron MacLean

Calum from JPS Furnace and Air Conditioning was very accommodating to us who are not "tech savy" people!He walked us through step by step how to reset our furnace. Can't thank you enough!

Jenny Flaman

Cam Davis

Both installers were very good technicians. My job was a little more complicated, and they had no problems making it work. The finished job looked excellent. The guys started at 8:00 am and didn't stop until the job was completed at 5:30 pm.Our installation looks great.

Anirban Ghose

We had a really old 40 year old furnace installed. Thought of installing a new furnace before the cold snap hits. Reviewed couple of companies and was then visited by JPS. Jay Walker visited our house first and he gave us a breakdown on price and explained the whole process. Was really helpful and explained the furnace process and how a furnace works.On the day of installation was visited by Hayden and Ikira. Both of them very professional. They were met with several roadblocks but then ultimately got the work done. Furnace was not working at first after installation and they thought of providing us with some space heaters so that we can go through the night . But after few inspections Hayden was able to find the issue and resolved it. The furnace is working great and keeping us Crisp during this season. Huge shout out for Hayden and his support Ikira for making things work. Happy with the service and going ti recommend to everyone

Mary Berlie

We were astounded by the excellence of Nathan’s presentation to us. He thoroughly reviewed all of our options and really took the time to explain the details. He was very easy to deal with and made buying a furnace and hot water tank actually enjoyable. Dakota Monkman did the installation and he did an excellent job from taking out the old equipment through to getting the new equipment all set up. He spent extra time going over the details of the new thermostat and app set up. Super friendly people. The whole JPS Team certainly goes the ‘extra mile’ and above and beyond. We definitely will be recommending your services.

Rommel Unto

Very professional and thorough

Sandra McDonald

Our experience with JPS and Abhi, our technician, was great. We called on Friday afternoon and JPS had Abhi - who was very professional, informative, and courteous - out to us on Saturday just after midday. The report of the issue was detailed and well documented with pictures and videos. The parts required to repair our furnace needed to be ordered, and we were expecting our repair appointment to take place on Wednesday (reasonable, given that parts needed to be ordered). Abhi reached out to us on Monday evening to let us know the parts had arrived early, and came to complete the repair on Tuesday morning. We also signed up for their continued service plan, which ended up saving us money on the repair and will ensure we don't fall behind on our furnace maintenance/filter replacement. Great experience, JPS's high rating is well deserved.

Robert Louisy

Efficient and clean work completed in a timely manner. I used GPS now to clean my air ducts, reposition my AC unit, territory my gas lines and for minor electrical work. They are very professional organization.

Colin

Double check your equipment installed!I had a disappointing experience with JPS Furnace regarding my air conditioner installation. My written estimate clearly specified an R32 side-discharge system, which is why I chose it. However, the installers put in an R410A system instead, which is a different refrigerant and not what I approved.When I raised the issue, I was sent an estimate that did not match the original quote I was provided and still retain. I asked for documentation showing that I ever agreed to the switch from R32 to R410A, since my estimate and our discussion were specifically about future-proofing with R32. I never received a response.To be clear, the installers and staff I dealt with were pleasant throughout all correspondence. The concern is not with their mannerism but with the fact that the equipment installed does not match my actual quote. That kind of mismatch is highly concerning and disappointing.Based on this experience, I cannot recommend this company.

Barnaby Rylah

Randy Mclean

Bonita Paquette

Humayoon was on time, clear and very polite.

Doug Middleditch

Was happy with initial meeting with sales rep, went over the install and reviewed timelines, and cost options, took his time to see I understand what was going on and what was expected for the installation.Had a new house furnace installed (swap orginal from early 80s) and a new furnace in garage that was also from early 80s)Installation was going good both inside and outside and when getting Garage furnace started up noticed a faint gas smell, this was due to a damaged line between house to garage that must have gave way when new line was connected.Upon investigation we determined the line was damaged and had to be replaced, not an issue I had thought as these crews were gas fitters and I had assumed they could handle the repair....and no they pretty much washed their hands to it and told me it was my responsibility to get this fixed.As I'm new to this type of work I got online and within 1 hour had another furnace company on site to assess the issue, they explained what needed to be done and what prep I had to do in order for them to complete the repair.Next day I had it all ready, dug out the back line that had been corroded due to age and exposure to elements, they came out and added new line and completed the final inspection of garage furnace and the new line.What I was surprised about was talking to 3 different furnace companies all had said this should have been able to be completed by JPS, and as I was told by the sales team, (We dont touch ground lines)I tried to reach out to JPS only to get response from salesman via text, and no apologies or offers to help me with any amount of compensation for having to hire another Furnace company to complete what they started.I was excited to have JPS back to my home as they installed my hot water tank a few months earlier and that was a great experience, this however was not a great customer experience.I can honestly say, with 25 years of construction and new home customer experience, this fell short of what I was anticipating.Now I have there hot water tank and w furnaces and will not be calling them back again for any future business, nor will I recommend them to any friends or family members.Disappointed to say the least, all they had to do was reach out and see how they can make this better, but instead had a salesman text me. 😕As expected your response was typically deflection from any of your negative reviews, as you stated I declined any calls, thats a lie, only contact was via text from a salesman, and again no accountability from your team.You got the sale and thats fine, you won't get any repeat business from me, or referrals. Fingers crossed there is no issues with the furnace and I dont need to contact your company ever again.

Greg Cano

JPS responded quickly and scheduled a technician to come out and fix a broken furnace on a long weekend. Technician was very professional, quickly diagnosed the problem and had the part to fix it in their truck. A great experience and I would recommend them to anyone.

Ashok Kumar

I called JPS Furnace and Air Conditioning to inspect my furnace, which had been making noise. Rasheed came out and thoroughly examined the unit. He discovered excess carbon monoxide in the exhaust and recommended replacing the furnace. I found him to be knowledgeable and professional.

Jess Craig

We used JPS for our annual HVAC inspection. They are incredibly thorough and helpful! Offering advice and any extra tips to keep everything running smoothly. Very happy with the service!

Martin Balment

Love JPS. Our furnace wasn’t turning on and Abhishek came to the rescue.Super respectful, knowledgeable and courteous. He reassured us JPS had our heating needs covered & explained in detail his work. All this on a Sunday before 9:30.Highly recommended JPS. Thanks again

Sara

Experienced top notch furnace maintenance with Alex! He had phenomenal expertise in answering maintenance questions regarding our JPS furnace installation in 2020. In addition, Alex was thoughtful and kind in navigating the busy home environment. Thanks for being super knowledgeable in furnace maintenance and care! As well a cheer to the JPS team over the years who have been great in furnace & water heater supports from start to finish!

Anita Blyth

Kyle was great, very patient and friendly. Answered all my questions. JPS did a great job compared to ,Fagnans, Reliance or Action.

Larry Johnson

Punctual, friendly service. Resolved issue fairly quickly.

Revathi V.M

There’s a reason this company has such strong ratings—they genuinely work to keep customers happy, which is rare these days. One of my furnaces failed, and the first tech found the motherboard needed replacing. They ordered the part and kept me updated, even after hours, which I appreciated (thank you to Kayla and Shaelagh).When the follow-up appointment came around, Abhi was the tech who handled it, and he was outstanding. He did a fresh diagnosis, caught issues that weren’t obvious the first time, and walked me through what was really going on. The original replacement wasn’t going to be enough to fix the problem, and what he uncovered saved me from sinking money into the wrong repair. His honesty and thoroughness were critical.This all hit at the worst time, since I was about to leave town and the real fix was much more expensive than expected. When I called in, Chantelle understood immediately and told me Dave would follow up. He called right away, asked how they could make it right, and we came to a solution that felt fair. They even sent a tech out that same night to tackle the big repair.In the end, the way the whole team handled this—especially Abhi—really earned my trust. I’d recommend JPS without hesitation.

Linda Soltesz

From the moment that I submitted my request (Bri)to the finish of the fix (Tawanda), the professionalism of this company is beyond what I was expecting.Quick response, communication above the norm, even with a text to let us know the tech was coming, that introduced us to him. (with photo) I appreciate that bit of extra!

Neil Graham

Kulwant was very thorough and respectful. He worked through a couple of challenges in configuration with no issues

hamza balkhi

william boon

Philomena Putt

John Carson (JC)

Pavlo the service technician was friendly, professional, and willing to show me and explain the minor issues he found. Will definitely use again!

Merlita Vajio

They did well and nicely. Thank you for great services

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