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DIY Troubleshooting & What To Do Before A Service Call

FAQs & Easy DIY Troubleshooting to Avoid A Service Charge

Not all issues require a service technician to your home and in some cases can be fixed in just a matter of minutes. In this quick FAQ troubleshooting guide, we will cover a list of things to do before booking your appointment.

Furnace Troubleshooting

  • Check the Furnace filter and make sure it is clean
  • Reset power and make sure all switches are in the “on” position.
  • Turn the thermostat to “heat” mode and increase the temperature
  • Make sure the gas valve is in the “on” position
  • Check for ice buildup on your outdoor flue pipes. These are the white PVC pipes outside of your home.
  • If you smell gas CALL FOR SERVICE

AC Troubleshooting

  • Take the outdoor cover off the AC unit
  • Turn the thermostat to “cool” mode and lower the temperature
  • Make sure all breakers are on.
  • Turn off the humidifier and close the damper
  • Set temperature no lower than 19 degrees
  • Check your furnace filter and make sure it’s clean

Service Charges

These questions are to help you avoid any service charges as a result of JPS Furnace sending one of our very busy qualified Service technicians out to your home.

Basic diagnostic service charge is $129 + tax
Warranty deductible is $69 + tax
Homeowner due diligence Free!

Thank you and stay cool!
The JPS Furnace Customer Service Team!

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